Customer Adds Products To Cart On Your Store
Customer Verifies Their Active Credit Card
Customer Finishes Checking Out On Shopify
Customer Receives Their Order
Customer's Card Is Charged For Kept Items
When you charge a customer up front for their purchase, you're now holding their money hostage. They are no longer in control. You may claim to have a "Risk Free" return policy but many customers have been burned before by some technicality or missed deadline. Even when granted a refund, customers know it can take weeks or months to get processed. By holding the money, customers feel empowered to take a chance on a new brand.
Give them a truly risk free experience and see your sales grow.
Paskho makes modern, stylish, eco-friendly, and incredibly comfortable travel clothing. But with their flagship pants costing around $150, some customers were hesitant to give them a try. CEO/Founder Patrick Robinson knew that if he could just get prospects to try a pair on, they'd be hooked. TryOnify enabled Paskho to easily offer a Free Home Try on program and boost their sales.
On average you will see a slightly higher than average return rate. However this is due to the fact that many customers utilize the free trial program to order multiple sizes or multiple colors. This allows them to find the perfect product faster and easier.
TryOnify prevents customers from using prepaid credit cards for a free home trial which is the main method of free trial fraud. You will get occasional declined charges from customers with expired or cancelled credit cards but TryOnify offers a branded card re-authorization page for easy payment details updating.